Who we are
Any information provided to or gathered from (“website”) in the course of providing services to you is controlled by Runway Collectables (“we, us”)
What information we collect
When you place an order or otherwise interact with Runway Collectables website, we may ask you for certain information and you may submit personal data to us ( for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
We collect this information in the following ways
Information you provide us: When you contact us (including by email, phone, via the website or otherwise), subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form, submit a job application form or provide a product review.
Information automatically received includes your IP address (which identifies the computer you use to access the website); the time and date of your visit; your computer, browser, operating system and internet connection details; analysis of your journey through our website; products you searched for. We may also use software tools provided by Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).
Email communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from Runway Collectables (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the unsubscribe links provided in each newsletter.
Information from other sources: we may receive information about you from third parties and add this to our account information. For example we may update your address information using information from our delivery carriers, or check your credit history information with companies or sources we use to process payments.
How we use this information
We will only use your personal information for the purpose(s) for which you provide it to us including
Your Name and Contact Details
Process orders and payments and arrange delivery of item to you.
Send you order updates by text or e-mail.
Respond to your enquiries by text, post or email.
Provide you with updates on our services, new products and details of promotional events by text, e-mail or post.
Communicate with you regarding promotions and market research initiatives.
Update our records and maintain any account information you may have with us.
Prevent or detect fraud or abuses of our website.
Enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you.
Showing you Runway Collectables adverts as you browse the web.
Establishing your preferences, likes and dislikes so that we may serve you better.
Process job applications
Your Payment Information
Take payment and issue refunds
Fraud prevention and detection
Your Contact History
Provide customer service and respond to your enquiries
Staff training so that our team are always delivering the best customer service
Your Purchase History
Provide the customer service and handle returns and refunds
Establish your preferences, likes and dislikes so that we may deliver a better service to you
Surveys and Competitions
To enable us to process your entry or submission
By placing an order and /or submitting your details to us you agree to this use.
We employ security measures to prevent unauthorized access to Personal Information we collect from you. We use SSL encryption on our website to ensure that your credit card details and personal information remains safe. All personal customer information is stored within a robust secure environment and without exception; our practice is that no data is ever provided to third parties unless acting on behalf of Runway Collectables as outlined below.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
Who Else May See Your Data
We only share your Personal Information with companies forming part of Runway Collectables and our appointed carriers, Sub – contractors and distributors
We do not and will not sell any of your data to any third party.
We only share your Personal Information with other parties as described below.
Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business transfers: in any corporate transactions (e.g buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets.
Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
If we have to transfer your Personal Information to countries outside the European Union (the data protection laws of which may differ from those applying in the European Union) we will ensure it is treated with the same levels of protection as apply in the European Union. By suppling us with your Personal Information you expressly agree to us transferring your Personal Information in this way.
Marketing Communication from Runway Collectables
If you have consented during our order process, or by providing your details on our web sign up page, we may send you updates and information by post and /or email. These may include joint promotions with our business partners, but we will not share your information with them. If you no longer want to receive such offers, please send us a message at or in the case of email, unsubscribe by clicking on the link in any email.
Online Adverts for Runway Collectables
We sometimes use online advertising to reach our customers and may use display advertising or re-targeting to show our ads when you are on their websites and apps. The ads you will see will relate to your previous use of our website and will be based upon information we hold about you, such as products you may be interested in or have looked at.
Collection of Information by Third Party websites
Our Website may contain links to other websites whose information practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites.
A full explanation of what cookies are and how we use them can be found in our Cookies Policy below.
You have the following rights regarding your Personal Information:
The right to be informed about how your personal information is being used
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it
The right to stop direct marketing messages
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator, which in the UK is the Information Commissioner’s Office
If you want to exercise any of these rights, have a complaint or enquiry please contact us.
How to Contact Us
What are Cookies?
A cookie is a text-only string of information that is stored in the cookie file of your internet browser when you visit certain web pages. It helps the website to function properly. A cookie will typically contain the name of the domain from which the cookie has come, how long it will be stored for, and value, usually a randomly generated unique number.
Please note that cookies don’t store personally identifiable information such as credit card details. They also cannot harm your computer. The information stored in cookies is encrypted.
Our Cookies Policy
We can only provide you with certain features of our website if your computer, tablet or mobile phone accepts cookies.
Our cookies don’t contain sensitive information such as your payment details or name, they use a unique number which we then match up to this information in our secure database if you are logged in.
You can accept or decline cookies by modifying the setting in your browser.
For further information on how to do this please visit allaboutcookies.org
Sharing with Facebook, Instagram and Twitter
If you ‘share’ Runway Collectables content on social networks through the links on our product pages, you may be sent cookies from these websites. We do not control these cookies, so for more information on them please see the third – party websites such as Facebook.