PRE-ORDER POLICY 

 

The pre-order service offered by Runway Collectables allows you to order a product before it becomes available on our website
 

The following conditions apply for pre-orders:
 

Availability:

Pre-ordered items are sold on a first come, first served basis.
 

Delivery:

We aim to post pre-ordered products within 3 working days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product below the product description on our website. This timescale cannot be guaranteed due to potential manufacturing delays; however we do our best to estimate this date as accurately as possible.
 

Standard delivery timelines will apply from the moment the Pre-ordered product is shipped.

Your order will be sent when all the goods are in stock. If there are ‘in-stock’ items on your order they will be put to one side and shipped at the same time as your Pre-ordered item(s). We do not do partial shipments.
 

Payment:

Payment is taken and processed at the time your order is placed. If for any reason we cannot complete your order, a full refund will be issued.
 

Cancellations:

We will accept cancellations of non-customised pre-ordered items before the order has shipped, however if this becomes a regular occurrence we reserve the right to refuse further orders.

 

Customised pre-ordered items cannot be cancelled and are not eligible for a refund or exchange.

 

Your pre-order purchase is also subject to our Terms and Conditions.