The pre-order service offered by Runway Collectables allows you to order a product before it becomes available on our website
The following conditions apply for pre-orders:
Pre-ordered items are sold on a first come, first served basis.
We aim to post pre-ordered products within 3 working days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product below the product description on our website. This timescale cannot be guaranteed due to potential manufacturing delays; however we do our best to estimate this date as accurately as possible.
Standard delivery timelines will apply from the moment the Pre-ordered product is shipped.
Your order will be sent when all the goods are in stock. If there are ‘in-stock’ items on your order they will be put to one side and shipped at the same time as your Pre-ordered item(s). We do not do partial shipments.
Payment is taken and processed at the time your order is placed. If for any reason we cannot complete your order, a full refund will be issued.
We will accept cancellations of non-customised pre-ordered items before the order has shipped, however if this becomes a regular occurrence we reserve the right to refuse further orders.
Customised pre-ordered items cannot be cancelled and are not eligible for a refund or exchange.
Your pre-order purchase is also subject to our Terms and Conditions.